The 16-storey, 156 room and suites Grand Papua Hotel, overlooking the harbour and the Coral Sea, has a strong reputation as one of the country’s most popular and upmarket places to stay. It is an ideal fit for the Radisson Individuals brand, which is a curated collection of hotels that keep their individual personality, giving guests unique experiences that reflect the spirit of the locale, supported by the group’s “Yes I Can” service philosophy.
“We’re delighted to become a part of Radisson Individuals. We’re always looking at ways to improve our guest experience and reward loyalty” said Peter Laigaard Jensen, Group General Manager of Coral Sea Hotels. “This partnership will give our guests access to an internationally recognised loyalty programme whilst also maintaining the upscale boutique experience that they have come to value when staying at Grand Papua Hotel”.
The team at Grand Papua Hotel are busy preparing for the launch on 1 April 2022. “Our team is undergoing extensive training and there’s a lot of energy behind the opening,” said Robert Cohen, General Manager of Grand Papua Hotel. “We’re looking forward to welcoming guests from 1 April and to showcase the new standards”.
The Coral Sea Hotels Human Resource team have been rolling out training across all departments in Grand Papua Hotel in preparation for going live on Friday, April 1st. Training Coordinator, Nora Maino & Acting HR (Human Resources) Business Partner, Dika Tavaperry-Korua received train the trainer sessions prior. Ms Tavaperry said that the training provided a deep sense of what Radisson Individuals and “Yes I can!” service philosophy is all about. ‘It makes you feel welcome. Being in service of our guests is doing the simple things right, establishing eye contact, smiling, good body posture and turning a “no’ into a yes,” thinking solutions not problems. It’s getting the basics right and everything else will fall into place. The “Yes, I Can!” spirit empowers our team members to deliver the best possible customer service to our guests and builds on their passion for service.
Grand Papua Hotel General Manager, Robert Cohen added that “Initial training focused on the Management Team and Heads of Departments, as we’ve progressed that training has been cascaded down to all 140+ employees. You will see a change in our uniform to align with Radisson, but the biggest change will be in the quality of our service delivery.”
As Papua New Guinea reopens its borders, Grand Papua Hotel is well-positioned to benefit from business meetings and conferences returning to Port Moresby. This landmark hotel has a selection of nine function rooms, ranging from intimate boardrooms to large, flexible spaces that can house up to 230 delegates, setting the stage for a wide variety of corporate meetings and social occasions.
“It was important that P’nyang, Papua LNG, Wafi and Porgera are progressed in a responsible and expedient manner to significantly boost the economy to help our country overcome i\it’s recent economic challenges. This announcement will improve investment confidence in Papua New Guinea internationally.”